A student must first be added to a student roster before being assigned to a test session. Students are added to student rosters in the Student Data module and assigned to test sessions in the Session Management module. Both modules are accessed from your program's Home Page.

Detailed instructions are found in the Test Session Management and Student Data Management sections in your Users Guide. This guide can be accessed by clicking on the Resources module on your program's Home Page.

Student groups are the lowest level of your organizational hierarchy and are used for reporting purposes. Use specific information to name your groups. For example, if a teacher teaches several sections of the same subject and you would like to generate reports for each section, your naming convention could be Miller Section 2 within the subject of Algebra. If you would rather generate a report for all sections belonging to a teacher, your naming convention could be Miller within the subject of Algebra.

Further information is available in the Student Data Management section in your Users Guide under Add a New Group and Add a Student to Multiple Groups. This guide can be accessed by clicking on the Resources module on your program's Home Page.

You can add a student by means of the Student Data module that is accessible from your Home Page. Choose "View or maintain a student roster," select the group in which you want your student(s) added, click "View Roster," then click "Add Student."

Detailed instructions are found in the Student Data Management section of your Users Guide under Add a New Student. This guide can be accessed by clicking on the Resources module on your program's Home Page.

Students can be added to an existing test session by means of the Session Management module. A student must have been previously added to a Student Roster in Student Data (see the answer to "How do I add a student for online testing?"). Session Management can be accessed from your program's Home Page.

Click on "View/Maintain existing session," then click on the session to which you want to add students. Click "Add Students" on the Session Roster screen. (If the student does not show as "available", click the "Select Student Group" button and choose the group where the student is located.) Select the student from the Available Students and click the add box. The student selected will move to the "Students Assigned" box. When you have finished adding students to the session, click the Next button.

Detailed instructions on how to assign a student to an existing test session can be found in the Test Session Management section of your Users Guide under Add/Remove Students. Your Users Guide can be accessed by clicking on Resources on your program's Home Page.

The student you are attempting to add is either not in the student group associated with this session or the student has already been assigned to a different session for this test.
Check in Student Data to see whether the student is in the student group. If he/she is, then verify that the student is not in another session for the assigned test.

Detailed instructions on how to address this problem can be found in the Student Data Management section of your Users Guide under Search for a Student and Add a Student to Multiple Groups. Your Users Guide can be accessed by clicking on Resources on the Home Page. Additionally, Call Center help is available by calling 1-888-597-1103.

Students can be moved to a new session via Session Management, which is accessed from your Home Page. In Session Management, click on "View or maintain and existing session" and use the Session Selection screen to display a Session Roster. Click the "Move Students" button and highlight the name(s) of the student(s) to be moved. To move the student to an existing session, select the Session Name where the student(s) will be moved in the drop-down menu, then click the Move button. To move the student to a new session, enter the session information on the bottom of the page, then click the New button. A student can not be moved if his/her status is shown as Stopped.

Detailed instructions on how to move students can be found in your Users Guide under Move Students. Your Users Guide can be accessed by clicking on Resources on your program's Home Page.

First make sure that TestNav is no longer running on the student’s machine. Then go to the Session Management module, which can be accessed from your Home Page. In Session Management, click on "View or maintain an existing session" and use the criteria shown in Session Selection to select your session. Click on your session name and a Session Roster will be displayed. A student who needs to be restarted should have an Exited status. (If the student is still marked as Started, confirm that the student has exited from TestNav and that TestNav is ono longer running on the student's machine.) Finally, click the Resume button next to the student’s name and the student will be able to log in to the test and continue testing.

Detailed instructions on how to restart a student’s session can be found in your Users Guide in the Test Session Management section under Restart a Test. This guide can be accessed by clicking on Resources on your program's Home Page. Additionally, Call Center help is also available by calling 1-888-597-1103.

The online testing system has been designed to ensure that a student’s answers are not lost during testing. The "All of your responses may not have been saved" message is sent to ensure that responses are not lost if there is network slowness or a loss of network connectivity. This could happen at any time during the test or when the student submits his/her answers at the end of testing. If the "All of your responses may not have been saved" message is displayed on the student's machine, the test administrator (and not the student) should take the following steps:

1) Click on the Test Monitor box at the bottom of the screen. You will then be given the option to print the responses immediately or to view the responses and their status. You will have the ability to print them. The questions that have a response but do not show as being saved (the column on right side of the screen) will need to be resubmitted. The best way to do this is to print a copy of the responses. If a printer is unavailable you may jot down the unsaved responses for resubmission.

2) Click the Continue Testing option at the bottom of the screen. The student will be returned to the test questions and should re-answer or respond to all questions which do not show as having been saved. If all questions have been answered and saved, then the student can click Submit.

If you again receive the message that "All of your responses may not have been saved,"' repeat steps 1 and 2 until the system accepts the student’s answers. In the unlikely event that this error continues, Call Center help is available at 1-888-597-1103.

You need to make a few small changes to the TestNav settings to allow it to access the Internet.

•If you are not using Proctor Caching, continue with step A or B, immediately below.

•If you are using Proctor Caching, go to step D or E, further below.

•If you are unsure whether your school is using Proctor Caching, then consult a technical representative at your school or school district to make this determination before proceeding.

A) If you use Internet Explorer as your browser:
1) Open Internet Explorer
2) Go to Tools>Internet Options
3) Select the Connections tab
4) Click the LAN Settings Button to see the proxy IP address and port number. (It may be necessary to click the Advanced...button to see the values. Use the information appearing in the HTTP Proxy field).
5) Go to step C.

B) If you use Netscape Navigator as your browser:
1) Open Netscape Navigator
2) Go to Edit>Preferences
3) Expand the Advanced category by clicking the "+" sign
4) Select Proxies. Your proxy server IP address and port should appear in the HTTP field.
5) Go to step C.

C) Now update TestNav with the addresses gathered in A or B above as follows:
1) Go to the directory in which you installed TestNav
2) Double-Click the 'TestNav" folder
3) Double-Click the proxysettings.properties file
4) Complete the "Proxy_Host= ” command by entering the IP address of your proxy server (e.g. Proxy_Host=10.2.201.217)
5) Complete the "Proxy_Port= ” command by entering the port number of your proxy server (e.g. Proxy_Port=80)

If you are using Proctor Caching do one of the following:

D) If you are in a Windows environment then consult Implementing Proctor Caching in a Windows Environment in the Proctor Caching Users Guide. This guide can be accessed by clicking on Resources on your program's Home Page.

E) If you are in a Macintosh environment, then consult Implementing Proctor Caching in a Macintosh Environment in the Proctor Caching Users Guide. This guide can be accessed by clicking on Resources on your program's Home Page.

The URL you are using to start TestNav is incorrect. TestNav is supplied with a default URL that you need to change. The correct URL is printed on the Student Authorization letters (i.e., test tickets). Enter the URL exactly as shown on the test ticket and you will be able to successfully launch TestNav. This URL will then be retained so that students will not have to reenter this information for each test session.

Yes, a student's password can be reset. Contact your security administrator who can reset a password. A new Authorization letter (test ticket) can then be printed so that student can log in to the test using the new password.

Your security profile needs to be reviewed by your security administrator to determine why you are unable to access those functions or reports.

When printing the Online Group List Report, you will only see the results of the students who were in the group selected for the report. Occasionally, when creating a session, students are selected from a group other than the most obvious one. For example, a session may be created for a World History I test. The user will then select the students from a group such as WLD Hist I Group. However, in some cases, not all of the desired students are in the WLD Hist I Group, so they may be selected from a different group, for example Algebra I Group. When retrieving the results with the Online Group List Report, the user will tend to select the group WLD Hist I Group along with the Content Area of World History I. However, not all of the students will show up on the report. This is because the students who were selected from the Algebra I Group are not in WLD Hist I Group, and therefore will not show up on the report.

If the group Algebra I Group is selected with the content area of WLD Hist I, you will be able to view the "missing" reports.

If you are looking for the results of a student who does not appear in the Online Group List Report, go to the Online School List Report for that content area. The student should appear on that report, and show which group the student belongs to. If that report does not contain all of the information that you need, you should return to the Online Group List Report and enter the group name that was listed in the Online School List Report for that student along with the proper content area. The student’s data should now show up in the report.

You need to request an updated report via the Reporting module that is accessed from your program's Home Page.

It is possible that your state has not yet released testing information for reporting. Check with your school administration to determine whether this is the case. You may also want to re-check the report parameters you submitted and re-request the report to verify that the correct parameters were originally submitted.

Your school or district testing coordinator should have this information available for you.